Soul of Dell Essay Example

Soul of Dell Essay Example Soul of Dell Essay Soul of Dell Essay The â€Å"Soul of Dell† was created Kevin Rollins was serving as the Senior Vice President of strategy and noticed Dell had a culture that needed to be changed. This culture was, â€Å"created a culture of stock price, a culture of financial performance, and a culture of whats in it for me? throughout our employee base (Zellen, 2004). Between Rollins and Michael Dell the â€Å"Soul of Dell† was created. This is now the corporate philosophy for Dell and has been since 2000. The purpose of The Soul of Dell is to define the kind of company Dell is and where they aspire to become. The Soul of Dell serves as a guide for their actions around the world, and ultimately forms the basis of their winning culture. † The core elements of The Soul of Dell are: Customers: We believe in creating loyal customers by providing a superior experience at a great value. We are committed to direct relationships, providing the best products and services based on standards-based technology, and outperforming the competition with value and a superior customer experience (Soul of Dell, n. d. ). The Dell Team: We believe our continued success lies in teamwork and the opportunity each team member has to learn, develop and grow. We are committed to being a meritocracy, and to developing, retaining and attracting the best people, reflective of our worldwide marketplace (Soul of Dell, n. d. ). Direct Relationships: We believe in being direct in all we do. We are committed to behaving ethically; responding to customer needs in a timely and reasonable manner; fostering open communications and building effective relationships with customers, partners, suppliers and each other; and operating without inefficient hierarchy and bureaucracy (Soul of Dell, n. d. ). Global Citizenship: We believe in participating responsibly in the global marketplace. We are committed to understanding and respecting the laws, values and cultures wherever we do business; profitably growing in all markets; promoting a healthy business climate globally; and contributing positively in every community we call home, both personally and organizationally (Soul of Dell, n. d. ). Winning: We have a passion for winning in everything we do. We are committed to operational excellence, superior customer experience, leading in the global markets we serve, being known as a great company and great place to work, and providing superior shareholder value over time (Soul of Dell, n. . ). There are different levels and forms of communication. James S. O’Rourke IV and Jaba Mukherjee Gupta listed four different levels in our book. Those levels were intrapersonal, interpersonal, organizational, and mass or public (Rourke, 2010, p. 26). Once Dell implemented The Soul of Dell the interpersonal communications between Dell and Rollins changes significantly. When they signed internal communications instead of signing â€Å"Office of the Chairman† or any level title they were now signing â€Å"Michael† and â€Å"Kevin† (Rourke, 2010, p. 0). Dell also used Mass and Public media when they announced the Town Hall Meetings, Platinum Council, or even during the help they provided after September 11, 2001. Within communication there is the sender, receiver, message, medium, code, feedback, noise, and effect. All these factors play a part in how the message is communicated and received. In the case of Dell the management (sender) gave the employees (receiver) their first taste to The Soul of Dell through the intranet (medium) (Rourke, 2010, p. 28). This happen through what Dell called â€Å"Splash Screens† (code) and this particular screen was the first screen they saw with new products or messages. Using all these different areas to make sure they are working right you need to evaluate your feedback (what the audience is telling you about the message), noise (how many messages are you putting in one place), and the effect (is your audience getting the message) (Rourke, 2010, p. 28). Even though the employees got the messages and update through the intranet it was also responsibility of their immediate manager to train and teach them about The Soul of Dell. In October of 2002 there was a phone interview with a Dell manager that said the following about The Soul of Dell, â€Å"I actually know non of the key tenets [of The Soul of Dell], but would guess they have something to do with maintaining work-life balance, building a long-term career time here, valuing diversity, and leadership† (Rourke, 2010, p. 92). In this case Dell spent all this time as the sender, but did not evaluate if the receiver understood the message. Dell should do a better job of evaluating the message and the new corporate philosophy. The high level managers of Dell want to live by The Soul of Dell and have the employees live by these values as well, but in order to do so they need to find a medium that will get the appropriate message across. References Rourke, J. S. (2010). Management communication: a case-analysis approach (4th ed. ). Upper Saddle River, N. J. : Prentice Hall. Soul of Dell | Dell. (n. d. ). Dell aâ‚ ¬Ã¢â‚¬Å" The Official Site | Dell. Retrieved February 6, 2011, from dell. com/content/topics/global. aspx/corp/soulofdell/en/index? c=us;l=en Zellen, B. 2004, September 1). Getting In Touch With Dells Culture: Youve Got Soul! Analyst Insights EnterpriseInnovator. EnterpriseInnovator. Retrieved February 6, 2011, from http://enterpriseinnovator. com/index. php? articleID=3844;sectionID=269 Appendix Leslie Eggleston 12397 E Tennessee Dr, Aurora, CO 80220 (720) 878-8840 - [emailprotected] com February 9, 2011 Ms. Elizabeth Allen Dell Inc. One Dell Way Round Rock, Texas 78682 Dear Ms. Allen, I woul d like to start off my introducing myself to you. My name is Leslie Eggleston and I am an independent management consultant that works for High Class Consultants. I am based out of Denver, CO and travel to different Fortune 500 and help out the upper management. Mr. Michael Dell asked me to evaluate The Soul of Dell and come spend some time at different locations and report directly to you with my findings. After visiting several locations it has come to a shock to me that over half of the staff that I interacted with did not know the purpose of The Soul of Dell or they had never heard of it. In order for Dell to live my theses values I would recommend having a training just on The Soul of Dell with the orientation and test all the employees yearly to make sure they retain the meaning. Another issue that I found is the communication between the different segments. It is great that the upper management signs only their first name, however this sometimes can cause confusion to the other employees. In the intranet portal the message seems to get lost with all the advertisements of the new products and specials that are going on. I would suggest making the first page focused on The Soul of Dell and have links to different pages of information. This will help remind the employees about the corporate philosophy. Overall I believe Dell is a great company and has upper management that believes in the employees and the product. Feel free to contact me with any questions and we can discuss my finding in more detail. Hope you are doing great and I look forward to hearing from you. Sincerely, Leslie Eggleston

Memo and Flowchart Essay Example | Topics and Well Written Essays - 1500 words

Memo and Flowchart - Essay Example Mchane and Travaglione explain that good communication enure individual know what i expected of them and it galvanie coordination within the organiation. The root of a large number of organiational problem i poor communication. Thi eay will give an indication of what tyle of communication were involved in my previou line of employment with Woolworth Limited. How everyday communication uch a word, voice, tone, geture phyical action and the like took place with fellow employee baed on the model preented by Gamble and Gamble. To be a effective a I could, verbal communication wa one of, if not, the mot important apect when communicating with employee. A a manager it wa imperative to overcome communication barrier before approaching an employee. Thee barrier may have been diadvantage of verbally communicating, uch a noie, hearay, choice of word, aumption and tereotyping, which could all contribute to miundertanding. I felt it to be my duty to recognie any of thee barrier and enure that they were not included in the communication proce. For example, if it required me to talk to an employee about hi/her performance, it wa imperative that they had my 100% attention and the chance of ditraction wa zero. In an environment where there maybe five employee at one tore, it wa crucial to be aware of what wa aid about employee around other employee or co-worker, which could have had repercuion at later tage. I learnt from early on, an employee will not hear what you have to ay, poitive or contructive, if they have heard that you have been talking to other about them. They would have already began to get defenive and think of what they need to ay to get their point acro while I wa trying to make mine. Another apect of verbal communication i written tatement. In my workplace, thi included memorandum, bulletin, flyer, report, letter, faxe and e-mail. Mchane and Travaglione decribe written, verbal, or electronic method a, at time, imperonal, but fat and effective. Written communication i very often the mot uitable and clearet mean of communication. A a manager at BW, written communication may be the mot uitable when trying to communicate organiational goal, objective, target, value and o on. In an indutry where the encouragement of policie, procedure and practice are central to improvement, written communication i often the bet way to demontrate thi. That i not to ay interperonal connection within BW wa are non-exitent, becaue that i by no mean the cae. Developing a trut relationhip between manager and employee make it eaier to reach the goal of ucceful communication. Effective communication i built and utained on the trut between manager and employee. 'Doing what i right' and having employee follow thi principle alo require initiating and utaining mutually truting relationhip . Gamble define litening a a deliberate proce through which we eek to undertand and retain aural timuli. It depend on a complex et of kill

The History of the Animal Testing Controversy Essay

The History of the Animal Testing Controversy - Essay Example animal testing stated that scientists are mislead by the statements that the body of animals is different and that the suffering of pain has a different impact on animals. O’Meara had also commented about the ethical issues associated with animal testing, the gain made by human beings and the extent of harm to animals. But in 1865, Claude Bernand known as the prince of vivisection and father of physiology states that "the science of life is a superb and dazzlingly lighted hall which may be reached only by passing through a long and ghastly kitchen" (qtd in The history of animal testing). Bernand indicates that there should be no consideration on animals that they have feeling, get hurt, and are entitled to live (The history of animal testing). William Harvey is an English physician of the early seventeenth century. He is known for vivisection and related findings about the circulation of blood and his work was mainly aimed to discredit the beliefs of Galen. The same century saw the uprising of anti-vivisectionist agitation. Edmund O’Meara from Ireland and Jean Riolan Jr. exposed the violent and painful death of vivisected animals (there was no anesthesia during those times) and the exposure of animals to an unnatural state that could delver only misleading theory about the functioning of a vivisected animal (Vivisection – An Ancient History). There is a growing controversy about the authenticity of animal testing because animals are not humans and products tested for response from animal need not necessarily result in the same response from human beings. Hence cruelty and torture towards animal by injecting products into animals, rubbing products on the skin, forceful inhalation and spraying products into eyes cannot be justified. The latest controversies are generated by the Animal Welfare Act that demands companies to state, the number of animals used for testing. Since birds, mice and rats are excluded from the list of animals it has become simple for

Conscription Paragraph Essay Example for Free

Conscription Paragraph Essay Out on the battlefield many men were lost saving families and there country. These men are honoured for being heroes for what they have done and because of there actions less men were killed, families receive there family members faster and some men get to see another day. This was all possible from the government using conscription. After the government decided to use conscription this made many people and families angry but they did not see the good and the need for it. They used every volunteer that they received yet it was not enough and that it was necessary to use force to gather the men needed to help fight and win the war. Due to the more soldiers fighting the faster then men got to come home to their families and with the amount of men recruited more families and friends were saved. The men who had joined the army learned that all is the same out in the battlefield and there class, wealth, race, or religion we all become equal when fighting and protecting your country. Conscription helped and forced lazy and unemployed people to work and get paid and honoured for what they are doing, which is better then doing nothing all day. In the process of joining the war the men were trained and put in to a fitness training to make them healthier and strong for and after the war. All of the men who came back are now remembered as heroes and honoured for there bravery and courage. Yes the government broke the promise about using conscription however the war was in our favour and families, friends, country were all saved and protected in the process. We have made a face on the earth and shown our power to all the countries out there and tell them to beware because we will fight and we ill win.

Drinking Alcohol Causes Sexual Assault Essay -- Expository Cause Effec

Drinking Alcohol Causes Sexual Assault There is a definite correlation between alcohol and sexual assault. A sexual assault can be defined as a sexual act occurring without verbal consent, or when force is used in a sexual encounter against the other person's will. Of all the men who admit to committing sexual assault, 55% report being under the influence of alcohol at the time, with 26% of the men being drunk (Stanford University, 1999). Of all the women who report being sexually assaulted, 53% of them report being under the influence of alcohol, with 21% of these women being drunk (Stanford University, 1999). These facts suggest that alcohol is a major factor in sexual assaults. Crimes such as these could be greatly reduced if alcohol was not in the picture. Unfortunately, there are many sexual assaults, or rapes, per year. According to the Affirmative Action Office at Iowa State University, there have been at least two reported rapes per weekend since classes have begun this year. Throughout the United States in 1996, there were 98,000 completed rapes, and 219,000 attempted rapes (Stanford University, 1999). Most of these assaults were upon women. In fact, women were ten times more likely than men to become victims of rape or sexual assault in 1996, a reality that still holds true (Stanford University, 1999). The number of sexual assaults upon men is so minor that statistics are rarely given. Alcohol plays a major factor in many sexual assault and rape cases. There are many reasons for why alcohol is such a clear component of sexual assault. The first reason that many assaults involve alcohol is that it has severe effects on the human body. The effects of alcohol on a man and woman are different. When a man co... ...xual assault, act responsibly around alcohol, or steer clear of it completely Works Cited Abbey, Antonia. "Acquaintance Rape and Alcohol Consumption on College Campuses." Journal of American College Health. Vol. 39, January 1991. http://www2.bitstream.net/~alpropes/resc/al Alcohol and Acquaintance Rape: Strategies to Protect Yourself and Each Other. The Higher Education Center for Alcohol and Other Drug Prevention Center. 1995. http://www.edc.org/hec. Alcohol Impairment Chart. The National Clearing house for Alcohol and Drug Information. Oct. 1998. http://www.health.org/pubs/qdocs/alcohol-bad-chrt.htm Rohypnol Facts- The "Date Rape Drug." Midland Police Service. 4 March 1999. http://www.police.midland.on.ca/rohypnol.html The Relationship Between Alcohol and Sexual Assault. Stanford University. 1999 http://www.stanford.edu/group/bbeam/alcohol

Macroeconomics Essay

If an economy produces final output worth $5 trillion, then the amount of gross income generated by that production: is $5 trillion 2. Which of the following would not be Ian expenditure on a final good or service? a medical clinic’s purchase of flu vaccine 3. Which of the following would be included in GDP? payment of the monthly telephone bill by Mr. Laconic 4. Consumption in the expenditures approach to calculating GDP includes: purchases of medical services at the local clinic 5. Which of the following is not considered a component of investment when alculating GDP? purchases of corporate stock 6. Which of the following is not included in GDP? interest payments on the national debt 7. Which of the following would not increase U. S. GDP? increased shipments of Ghanian cocoa to the United States on Greek vessels 8. A farmer grows wheat and sells it to a bakery for $5. The bakery bakes the wheat into bread, which it sells to a distributor for $20. The distributor sells the bread to a supermarket for $30, which sells the bread to customers for $50. Which of the following is true? The supermarket contributed more, in value added, than the bakery. 9. The simple circular flow model shows that: households are on the supply side of the resource market and the demand side of the product market 10. Suppose that the economy is in equilibrium with a trade deficit and that saving is greater than investment. According to the circular flow model, the government’s budget: must be in deficit 1 1 . Which of the following statements is true regarding leakages and injections? Since leakages equal injections, aggregate income equals aggregate expenditure. 2. Which of the following is an injection into the circular flow? transfer payments 13. Which of the following would not be included in the measurement of GDP? transactions in the underground economy 14. GDP is a poor measure of social well-being because: the value of leisure time is not counted in GDP 15. Given the following hypothetical data: C = $3,000; I = $1,200; G = $2,000; X- M $500; depreciation = $200; transfer payments = $800, net domestic product is: $5,500 16. Limitations of the national income accounting system include: valuing all output t its market price regardless of whether it contributes to a society’s economic welfare 17. The price index in the base year always equals: 100 18. Exhibit 01 Product Bread Gum Quantity in market basket 10 5 50 Price in base year $1. 00 1. 00 0. 20 current year $1. 50 2. 00 0. 50 Use the information in [Exhibit 01] to calculate the consumer price index in the current year. CPI = 200 19. If real GDP in a particular year is $5,000 trillion and nominal GDP in that same year is $4,000 trillion, then the: GDP price index is 80 20. A major difference between the CPI and the GDP price index is that the CPI includes: a sample of goods consumed, including imported goods, and the price index includes all domestically produced goods 21 . In double-entry book keeping system of GDP: the value of output produced must equal the value of resource payments generated in producing that output 22. Gross Domestic Product measures the: market value of all final goods and services produced by resources located within a nation regardless of who owns those resources 23. The value of the films produced in the United States starring Charlie

Improving Communication With Non English Speaking Immigrants

As the country begins to grow with the influx of non-English speaking immigrants, the need to communicate has become a great need in our country. In the medical community it is especially important to be able to communicate with one another and be understood. Providing goals that will support communication, will foster the communication between patients and providers to give and receive the best optimal care. Medical providers can deliver better communication with non-English speaking patients by conducting a primary assessment, using appropriate interventions, and continuous monitoring. The world is made of billions of people from all walks of life. Each individual have diversity in areas of the spoken language, food, and religious†¦show more content†¦In the nursing process, nurses perform an assessment by taking data from a patient in all areas of the patient. This is the first step in nurse’s patient care. The assessment needs to center around the problem or diagn osis, which is ineffective communication. According to the Singleton (2013), there are three important areas to asses when communication is an issue. The areas that are important to assess in patients with language barriers are body language, literacy level, and cultural barriers. To be culturally sensitive it is essential to understand the important areas to assess. When working with non-English speaking patients it is important to keep this saying in mind, â€Å"it’s not what you say, it’s what you do†. When we are assessing the patient not only should we listen to what they are saying, but we should watch what their body is telling us. For example, the patient may nod his/her head implying that they understood, but the body may show the patient frowning their eyebrows or look away to someone else in confusion. These are body languages signs of confusion or not understanding what is communicated to them. 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